Sucursal Virtual

Important Notice:
Banistmo never send emails requesting confidential information from their accounts, debit or credit card numbers, or passwords.

Sin Token
Con Token

Servicios Sucursal Virtual   
Service Monday to Friday Saturday Sunday
Register 24 hrs. 24 hrs. 24 hrs.
Enquiry      
Balance and transactions of my accounts 24hrs. 24hrs. 24hrs.
Balance and other banks operations 8:00 - 12:30 N/D N/D
Programmed operations enquiries 24 hrs. 24 hrs. 24 hrs.
Balance and transaction of my credit cards 24 hrs. 24 hrs. 24 hrs.
Balance of my investments 24 hrs. 24 hrs. 24 hrs.
Balance of my loans 8:00 - 22:00 8:00 - 22:00 9:00 - 16:00
Transfers and Payments      
Transfer between my accounts 24 hrs. 24 hrs. 24 hrs.
Transfer to third party Banistmo accounts* 24 hrs. 24 hrs. 24 hrs.
Transfers to other banks ** 24 hrs. 24 hrs. 24 hrs.
Add/Delete other banks beneficiary accounts 8:00 - 12:30 N/D N/D
Transfers to foreign accounts** 0:00 - 22:00 0:00 - 22:00 0:00 - 22:00
Pay my Banistmo credit cards* 24 hrs. 24 hrs. 24 hrs.
Pay other credit cards (Other banks and other Banistmo)* 24 hrs. 24 hrs. 24 hrs.
Bill payments* 24 hrs. 24 hrs. 24 hrs.
Pay my own loans 8:00 - 22:00 8:00 - 22:00 9:00 - 16:00
Investments      
Calculate rate 8:00 - 21:00 8:00 - 21:00 8:00 - 21:00
Time deposit contract 8:00 - 21:00 N/D N/D
 Time deposit renovation 8:00 - 21:00 N/D N/D
More Services      
Change my password 24 hrs. 24 hrs. 24 hrs.
Change my memorable questions 24 hrs. 24 hrs. 24 hrs.
Change my secrets questions 24 hrs. 24 hrs. 24 hrs.
Change my email address 24 hrs. 24 hrs. 24 hrs.
Change my chage account 24 hrs. 24 hrs. 24 hrs.
Release checks 8:00 - 21:00 8:00 - 21:00 9:00 - 16:00
Modify checks 8:00 - 21:00 8:00 - 21:00 9:00 - 16:00
Protect checkbook 8:00 - 21:00 8:00 - 21:00 9:00 - 16:00
Unprotect checkbook 8:00 - 21:00 8:00 - 21:00 9:00 - 16:00

* Transaction is possible at any time during the early morning but does not apply on-line until 8:00 am

** Transaction is not online because it depends on processes of each product batch.

Enjoy the benefits of Sucursal Virtual with the following rate:

FINANCIAL OPERATIONS AND SERVICES FEES
Balance enquiries and Savings Account transactions Without fee charge 
Credit Card Balance enquiries
Transfers between Banistmo's own accounts
Other Banistmo accounts transfers
Banistmo Card Payment
Pay Bills
Banistmo Loan Enquiries and Payments
Time Deposits
Balance Enquiries and Investment Transactions
Checks protection
E-mail modification
Password modification
Payments and Transfers to Other Banks
American Express Payment
Other banks - Credit card payment
Other banks - Loan Payment
   
International transfers sent $   50.00*
International transfers received $   35.00*
Checkbook request with a copy $     7.00*


* Prices plus ITBMS.


For further information, kindly ring 306-4700. We will gladly assist you.

Contrato de Sucursal Virtual

Puedes consultar e imprimir el Contrato de Sucursal Virtual



0Condiciones de servicio




Imprimir

decoration


What I need to access


You only need to have:


0User ID

You define it when you complete your Sucursal Virtual Registration

0Password

You define it when you complete your Sucursal Virtual Registration

0Memorable question

You will select it on the registration process

What I need to register


It is very simple


You can do it online accessing Sucursal Virtual, you just have to follow the this steps:

1. Click on the Link "Register on Sucursal Virtual" located on the "New User?" section.

2. Enter your access key provided by a Branch executive and PIN created by you on the phone banking activation. The PIN has 6 digits and need to be entered using the virtual keyboard placed at the bottom of the page. After this click on the "Register" button.

3. Define your User ID, password, memorable question and answer, and security questions and answers.

3. Write your e-mail address and confirm our terms and conditions.

FAQ



What is Sucursal Virtual?

Is the service that will allow you to enquire your account, credit card, loan and time deposit balances and also to transfer money and pay your services in a quick, comfortable and secure way from any computer with internet access.

What are benefits of using Sucursal Virtual?

0You will save time from not to do long lines in the branches or in other providers stores.

0Doing transactions is very easy, and if you have any question you can call our Internet Banking Support Center at 306-4700 option 4 or by sending an e-mail with your query.

0Es seguro ya que tu usuario y contraseña son personalizados.

What are services available in Sucursal Virtual?

0Balance Enquiry

0Transfers within your accounts and third party accounts in Banistmo

0Transfers to other bank accounts

0Payments to Banistmo credit cards, AMEX cards and other banks credit cards

0Service Payments (Bill Payments, Insurance companies, Cable, Schools, etc.)

0Time deposit opening

0Loan payment

0Among others

Are the transactions made through Sucursal Virtual secure?

Yes, they are secure because you will have a unique User ID and Password which are confidential.

If I do my transactions in Sucursal Virtual, will I receive a payment invoice of the transaction?

Yes, Every time you do a transaction you will receive a confirmation number with the details of the transaction and you will receive an e-mail with these details for further enquiries.

If I don't have Access key, where do I get one?

You can get your access key in any of our branches, you just have to request it to any of our customer service executives.

VerySign Explorer Firefox Flash Adobe © Copyright HSBC Mexico 2011. Todos los Derechos Reservados.